Call Centre Management
COMPLETE
Call Centre Set-Up and Management:
1. Product Viability & Market Research (Test)
2. Marketing Strategy & Plans
3. Call Centre Set-Up Cost Evaluations
4. Managing Complete Call Centre Set-Up & F/O.
Our Complete Call Centre Management Services:
Call Set Up Checklist for Sale: $199. Email us for more details.
Ongoing Call Centre Management Consultancy:
We can place a Call Centre Manager on site, to train Team Leaders, Telemarketers and Customer Service staff, in Call Centre Processes or in a specific task. Processes can be tested and tweaked until the Call Centre's Operations is at Industry Standard and at least meets your expectations. Site can be revisted at regular intervals to ensure Best Practice is in place and being adhered to.
Our newest service is Call Centre Counselling through Award Counselling for Call Centre Staff & Leaders. The Counselling service is offered free to your staff via an anonymous telephone call to a Counsellor in private. This service would be funded by your business on per use basis through an Employment Assistance Program (EAP) or Staff Wellness Policy to include, counselling. Callers can be identfied by a staff number or a team code, allocated specifically to your business.
(in point form) on what it is you require a quote on, or call for an immediate assistance. Award Marketing will respond to emails within 24 hours. Due to our experience with our local service provider network, our rates are reasonable and competitive without compromising on quality of service.
