Award Marketing - Call Centre Management

Call Centre Management

COMPLETE

Call Centre Set-Up and Management:

1. Product Viability & Market Research (Test)

2. Marketing Strategy & Plans

3. Call Centre Set-Up Cost Evaluations

4. Managing Complete Call Centre Set-Up & Op.

Our Complete Call Centre Management Services:

Business & Domain Name Registrations,

HSEC Compliance (Industry Registrations)

Call Centre Model Plans,

Telemarketing Campaigns

Marketing and Advertising Product(s)

Call Centre Site Locator,

Call Centre Layout & Design,

Telephony Cabling and PABX/PBS Systems,

IT Cabling, Servers, PC's

Software (Server, Sales & Inventory Tracker)

Office Fit-out; Furniture, Partitions, etc.

ISP & Telphone Service Providers (Internet, Email and Phone Accounts)

Email Account Set Up & Networked Calendar

Handsets, Headsets

Recruitment & Training.

Sales Coaching

Scripts,

Theme Days.

Ongoing Call Centre Management Consultancy:

We can place a Call Centre Manager on site, to train Team Leaders, Telemarketers and Customer Service staff, in Call Centre Processes or in a specific task. Processes can be tested and tweaked until the Call Centre's Operations is at Industry Standard at least and meets your expectations. Site can be revisted at regular intervals to ensure Best Practice is in place and being adhered to.

If you would like to know more about our Call Centre Management services or would like a quote, please email a project brief (several points) on what it is you need a quote on. Award Marketing will respond within 48 hours. Due to our experience and local supplier network, our rates are some of the most competitive without compromising on quality.